3. Changing and cancelling the booking:
3.1. In order to cancel the booking, the client must send a letter to the e-mail address (see the page “Contact
“) with confirmation of booking, and a note saying, “Cancel of booking”. This confirmation letter is sent right after the payment. The money will be refunded to the account from which the client made the payment unless otherwise determined by the client and the manager of the rental company. The advance payment will be returned within 14 business days from the moment the claim for the refund was filed.
3.2. The cancellation of the paid booking does not inflict any additional fees, except the pre-arranged percentage. It equals 6% of the total sum paid by the client.
3.3. Cancelling the paid booking without fines is possible within 7 calendar days (30 days for SUVs and luxury cars) before the beginning of the rental period. In case of later cancelling or changing the order, the advance payment will be withheld in full as compensation for the cancelled order.
3.4. You can change your booking by cancelling the old booking and creating a new one. The thing to remember is that, after your booking is cancelled, the car immediately becomes available, so it can be booked by another client.
3.5. The security service of the company has the right to refuse services without explanation no later than 24 hours after the advance payment was made and the order was confirmed. In this case, the advance payment (minus 6% of bank charges) is refunded.